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DerbySoft Launches AI Voice Agent – Image Credit DerbySoft
DerbySoft Launches AI Voice Agent to Automate Outbound Calls to Travel Suppliers
DerbySoft, a global leader in travel technology, today announced the launch of AI Voice Agent, a breakthrough solution automating high-volume, repetitive outbound calls to properties, transforming how travel companies operate.
In the business travel sector, where 30% or more of global accommodation bookings require manual phone or email intervention, call automation marks a critical step forward in streamlining processes and reducing friction.
When certain pieces of information or tasks can’t be automatically delivered accurately via existing API connections and systems, travel management companies (TMCs), OTAs, payment providers, and bedbanks have long relied on manual calls to hotels.
Each year, travel agents spend thousands of hours making repetitive calls to properties to check booking information. AI Voice Agent now automates these tasks with precision and speed, calling properties worldwide to:
- Confirm Booking Details (Stay Dates, Check-In Times, Meal Plans, Payment Status, etc.)
- Verify Payment Information, Particularly Virtual Credit Cards (VCCs) and Authorization Forms
- Request Invoices After Checkout, Filling Out or Correcting Any Missing Invoice Data Before Submission
- Manage Booking Modifications or Cancellations
- And More
Operating 24/7 across all time zones, the solution ensures scalability, consistency, and compliance with built-in retries, smart call logic, and full GDPR compliance. AI Voice Agent integrates seamlessly via API or CSV, with minimal disruption to existing workflows.
Companies using the solution are already seeing a 70 – 90% reduction in costs associated with manual calls. In pilot programs with leading TMCs, over 75% of bookings called by the AI Voice Agent no longer require human intervention, and that number continues to rise.
“Let’s face it, calling properties all day isn’t scalable, fun, or efficient,” states Nadim El Manawy, Head of Business Travel Solutions at DerbySoft. “DerbySoft is excited to bring automation to the front lines.”
Additional use cases, including RFP status, group booking confirmation, and refund status, are also on the roadmap. This launch serves the entire business travel industry, from startups to global TMCs.
DerbySoft will have more information about AI Voice Agent at GBTA in Denver, July 21 – 23, 2025, at booth 2010.
About DerbySoft
DerbySoft is the Travel Commerce Accelerator with a mission to converge the diverse elements of travel, creating a unified and efficient ecosystem of connectivity services, high-performing AI- driven marketing services, and an end-to-end content platform. Our world-class services are designed to deliver seamless, frictionless commerce, accelerating the pace at which travel businesses can connect, grow, and optimize profit. DerbySoft consistently pushes the boundaries of innovation to unlock new opportunities and accelerate travel commerce.
Our team of Hospitality and Flight industry experts is passionate about uniting people and technology and committed to enhancing every aspect of travel, making it more accessible, efficient, and enjoyable for all. Including the acquisition of PKFARE in 2024, our approach is centered on making travel better, not just for today, but for years to come, for both the Hospitality and Flight industries.
Headquartered in Dallas, Texas, USA, DerbySoft’s cutting-edge technology is trusted by the world’s leading online travel distribution, properties, and flight companies in 197 countries. To learn more, visit DerbySoft.com.
