Airports can be pretty stressful places, so knowing you’re heading to a hub where good customer service is a guarantee can ease a bit of that travel anxiety, and handily, the Airports Council International is here to share some insight.
The body has just unveiled all the best airports from around the world, based on surveys of more than 700,000 passengers and over 100 hubs. Categories such as the most dedicated staff, the most enjoyable and cleanest airports and the simplest airport journey were assessed, based on responses from randomly selected travellers at the gates.
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So let’s have a look at which fared particularly well. Below are the European winners in each size category, based on the ACI’s surveys.
The best airports for customer service with fewer than 2 million annual passengers
- El Hierro Airport (Valverde, Spain)
- Girona-Costa Brava Airport (Costa Brava, Spain)
- Pamplona Airport (Pamplona, Spain)
- Región de Murcia International Airport (Murcia, Spain)
- Reus Airport (Reus, Spain)
- Vigo Airport (Vigo, Spain)
The best airports for customer service with between 2 and 5 million annual passengers
- Menorca Airport (Menorca, Spain)
- Rome Ciampino Airport (Rome, Italy)
- Tallinn Lennart Meri Airport (Tallinn, Estonia)
- Tbilisi Shota Rustaveli International Airport (Tbilisi, Georgia)
The best airports for customer service with between 5 and 15 million annual passengers
- Ankara Esenboğa Airport (Ankara, Turkey)
- Belfast International Airport (Crumlin, United Kingdom)
- Izmir Adnan Menderes Airport (Izmir, Turkey)
- Malta International Airport (Luqa, Malta)
- Milan Linate Airport (Milan, Italy)
- Newcastle International Airport (Newcastle, United Kingdom)
- RIX Riga Airport (Riga, Latvia)
- Zvartnots International Airport (Yerevan, Armenia)
The best airports for customer service with between 15 and 25 million annual passengers
- Gran Canaria Airport (Gran Canaria, Spain)
- Helsinki Airport (Helsinki, Finland)
- Prague Airport (Prague, Czech Republic)
The best airports for customer service with between 25 and 40 million annual passengers
- Copenhagen Airport (Copenhagen, Denmark)
- Vienna Airport (Vienna, Austria)
- Zurich Airport (Zurich, Switzerland)
The best large airports, with 40 million or more annual passengers
- Adolfo Suárez Madrid-Barajas Airport (Madrid Barajas, Spain)
- Rome Fiumicino Airport (Rome Fiumicino, Italy)
‘Airports are demonstrating that passenger satisfaction can continue to rise despite growing pressure,’ said ACI World Director General Justin Erbacci, according to euronews. ‘These awards reflect the collective efforts of airport teams and stakeholders worldwide. As we celebrate the ASQ programme’s 20th anniversary, we recognise two decades of trusted insights and recognition that have helped airports create better and more memorable journeys.’
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