How Tripleseat Tickets Transformed Events for Pacesetter Hospitality

Tripleseat Tickets revolutionized event operations for Pacesetter Hospitality’s high-profile clients by providing an all-in-one solution that seamlessly integrates ticketing, promotion, and guest management. For Pacesetter’s clients—ranging from upscale fine-dining restaurants to dynamic social venues—Tripleseat Tickets became essential to executing smooth, revenue-generating events. By simplifying complex workflows and reducing operational strain, Tripleseat Tickets empowered these venues to elevate guest experiences and focus on what truly matters: delivering exceptional and memorable dining moments.

About Pacesetter Hospitality

Pacesetter Hospitality works with distinguished clients in the hospitality sector, delivering strategic solutions that seamlessly integrate event operations into their established dining workflows. Brought in to address complex event management challenges, Pacesetter empowers its clients to achieve growth, elevate guest experiences, and drive increased revenue.

Challenges Before Tripleseat

Pacesetter manages two unique clients offering hosted events at multiple restaurant locations, each with a vision to expand their event business and maximize revenue. One is an award-winning, fine-dining restaurant renowned for its meticulous attention to detail and upscale experiences. The other is a lively, social restaurant and bar, known for its vibrant atmosphere and Instagram-worthy moments that go beyond the plate. Pacesetter’s mission for both clients has been to assess current workflows, pinpoint opportunities for refinement, and implement strategies to optimize event management and boost revenue.

Both clients faced a similar challenge: finding an all-encompassing event management platform that could seamlessly handle all aspects of ticketed events—from marketing and ticket sales to guest check-in—while easing the load on staff. The goal was clear: streamline event planning and execution while delivering an elevated guest experience.

How Tripleseat Helps

With Tripleseat Tickets in place, Pacesetter’s clients have successfully hosted numerous ticketed events, including exclusive chef dinners and curated wine tastings. Event promotion has been efficient and targeted, leveraging Tripleseat’s ready-to-use email templates for seamless marketing. Pacesetter values the convenience of Tripleseat’s platform, which centralizes all event details, simplifying the entire planning and execution process.

Key Benefits of Tripleseat Tickets:

• Integrated Event Management: Every event detail, including ticketing information, is consolidated in one platform, allowing for easy event oversight and management.
• Customized Guest Experiences: The platform’s branding options let clients personalize each event, from website presentation to email campaigns, creating a cohesive experience for attendees.
• Streamlined Payment and Reporting: Tripleseat Tickets integrates directly with Tripleseat accounts, facilitating seamless payment tracking and detailed reporting.

Future Plans for Pacesetter Hospitality

Ticketed events have emerged as a valuable revenue stream for Pacesetter’s clients, ranging from casual dining spots to Michelin-starred establishments. Moving forward, Pacesetter aims to expand offerings with more exclusive chef dinners and special events, enhancing brand engagement and recognition. They also see potential in incorporating Tripleseat Tickets more prominently into clients’ marketing strategies, amplifying their reach and impact.

Get the Top Tools for Event Management

Are you ready to grow your event business? Tripleseat Tickets allows you to create ticketed events easily. Position your venue into the place for events that everyone remembers. Schedule a demo to learn more.

Heather Apse

Heather is a Content Specialist at Tripleseat. Connect with Heather on LinkedIn.