Jeremiah Mathews on Hotel Web Design

Behind every successful Vizergy solution is a team of innovators, strategists, and creatives who live and breathe hospitality. The Vizergy Interview Series brings their insights front and center, featuring discussions that span search, paid media, web design, technology, and more.

In this episode, Jeremiah Mathews, Creative Director at Vizergy, shares insights on the evolving world of hotel web design, how creativity and performance intersect, and what makes a website not just beautiful, but effective.

q1: what trends in hospitality web design are most exciting right now?

• Interactive and immersive experiences that help guests visualize the property before they book.
• A shift toward authenticity and personality in design that reflects the true character of each hotel.
• The use of AI as a tool for inspiration and efficiency, balanced with real imagery and genuine storytelling.

q2: how can design and performance work together to create better websites?

• Collaboration between design and SEO teams ensures creativity supports performance goals.
• The client’s property and brand should be the focus, not the designer’s style.
• Every element—from imagery to layout—should communicate the property’s value and drive conversions.
• Open communication between teams streamlines production and reduces launch delays.

q3: how can hotels strengthen brand identity through web design?

• Consistent branding builds recognition and trust across all guest touchpoints.
• Many independent hotels benefit from refining existing brand elements rather than rebranding completely.
• Style guides and visual standards help maintain a cohesive look and message.
• Strategic design investments maximize impact without unnecessary costs. 

q4: what design elements have the biggest impact on user experience?

• A simple, intuitive booking flow that’s accessible for all users.
• ADA compliance ensures every guest can easily explore and complete a reservation.
• Clear navigation and thoughtful content organization keep users engaged longer.
• Good UX often goes unnoticed, but poor UX immediately impacts revenue.

q5: What recent project demonstrates creative problem solving in design?

• Vizergy’s work with a collection of Hawaiian resorts to build an interactive, destination-focused website.
• Development of a “Which Island Fits You Best?” quiz that helped travelers explore options in a fun, engaging way.
• Collaboration across creative, development, and project management teams to deliver an experience that inspires guests to book.

Take the next step: design that drives results

Your website should be more than beautiful—it should be built to perform. Vizergy’s award-winning design team combines creativity, data, and strategy to craft hotel websites that attract more guests and convert more bookings.

About Vizergy Digital Marketing

For over 25 years, Vizergy has served the hospitality industry with leading marketing technologies and exceptional service for clients worldwide. Vizergy’s platform is easy to use, turnkey, and SMART — continually enhanced to help hotels compete within the market and maximize revenue. By leveraging a data-first approach, hospitality marketing is not only the mission, but Vizergy’s sole focus. Reach out to our team for more information.