Problems continue for Quebec auto insurance board’s new online service – Montreal

A glitch in the new online service of SAAQclic, the website of the Quebec Automobile Insurance Commission, has sent many people to face-to-face service centers who have been turned down.

“The woman was like, ‘The system is broken, you can’t do anything. You better go home, come back next week,'” Alicia Spence told Global News.

Spence was trying to transfer the car in his own name and after failing to complete the transaction online, Quebec Motor Insurance Association (SAAQ) remains unable to complete the process due to a problem with the software computer in SAAQ’s system.

“It’s very stressful and I’m having a difficult night because even having a car feels like it doesn’t belong to me,” she said.

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Above SAA Qclic On their website, SAAQ advertises it as “always ready” when many people find it crashing all the time.

“As soon as I logged in, it said I had to wait 23 minutes to be able to access the website, but nothing happened after 23 minutes,” he told Global News.

SAAQ spokesman Gino Desrosiers wrote in an email to Global News: Our technical team is monitoring this situation so that we can respond quickly if it arises. ”

However, queues outside many outlets are likely to continue unabated until SAAQ can fix the problem.

Click to play video: 'Quebec drivers are nervous as SAAQ service is restricted during digital shift'

Quebec drivers are nervous as SAAQ services are limited during digital shift

© 2023 Global News, a division of Corus Entertainment Inc.

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