TD Bank app and website go down infuriating customers in Canada

TD Bank customers voiced concerns about an outage of the bank’s online and mobile services Monday morning.

TD says a software problem impacted its operations across Canada and the U.S., but things were coming back online by early afternoon PST.

“TD was impacted by the software outage that affected organizations in Canada and the U.S.. TD teams have restored impacted systems and normal services are resuming,” a spokesperson said.

I tried logging in around 2 p.m. EST, and couldn’t get through on desktop or mobile. It wasn’t an isolated problem, either.

Customers who were having trouble accessing their bank accounts took to social media to ask the major Canadian bank for answers.

“Might be a good idea to let your customers know there’s a global outage happening right now. Many are experiencing login issues — transparency goes a long way,” Gavin Bertsch posted on X.

“Fix your app! It’s NOT working again,” another person added.

People also took to Reddit to question whether the bank was the target of a cyberattack or if the problems were due to a software update.

The outage happened on the same day an Ontario court approved a class action settlement tied to TD’s mutual fund offerings. Customers part of the glass will each receive a piece of the $8.5 million settlement.