Luxury detergent brand The Laundress has announced another product recall after discovering a known carcinogen in its line of fabric conditioners.
The US-based company has announced a recall on friday through its website, Social mediasaying, Over a dozen recalled products It may contain chemical impurities called ethylene oxide“Significant, direct and long-term exposure may result in adverse health effects.”
Affected products will have “The Laundress — New York” printed on the top of the label and consumers will be urged to stop using them immediately.
recall affects both Canada and the Americaa notice from Health Canada said the company had not received any reports of incidents or injuries in either country as of March 28.
According to The Laundress, the affected conditioners were included in a previous recall in December that exposed potentially harmful bacteria in multiple products, including laundry detergents, fabric conditioners and household cleaners. rice field. At least 11 people reported infections at the time.
The company’s latest recall notice states, “As we urged in December 2022, consumers should immediately stop using The Laundress products containing the recalled fabric conditioners.
“Consumers who have previously requested a refund for fabric conditioner products should not submit new requests and no further action is required.”
The company sold approximately 13,000 affected products in Canada and approximately 800,000 in the United States, according to Health Canada’s recall notice.
Consumers who have not yet submitted a refund request company website.
The company is asking those who have already issued a refund not to empty the product.
“We once again deeply apologize for this situation and look forward to returning soon, with renewed commitment to the highest standards of product safety and quality.”
How do I request a refund?
Consumers who purchased recalled products on or after January 1, 2021 can provide a photo of the bottle with the lot code, initials, and date on the marker.
Other options include providing a valid receipt or email address if purchased online at the company’s website.
Anyone who purchased the recalled product prior to January 1, 2021 must provide a photo of the bottle with the lot code, initials and date, along with a valid sales receipt, to receive a full refund. I have.
Without a receipt, consumers will receive a refund based on the manufacturer’s suggested retail price, the company said.
According to The Laundress, consumers who purchase products on the company’s website and provide an email address can receive a follow-up email within 8 to 10 weeks confirming a refund or next steps. increase.
According to the company, anyone who purchased one of the affected products before January 1, 2021 and no longer owns them will be ineligible for a refund.
For additional questions, call The Laundress at (800) 681-1915, Monday through Friday, 9am to 5pm, or online at www.TheLaundressRecall.com or www.TheLaundress.com and for more information, please visit our homepage.
CTVNews.ca Using files from local producer Adam Frisk
