Toronto Pearson International Airport to limit flights during peak travel times

Toronto Pearson International Airport is set to limit the number of flights that can take off and land during peak hours to improve delays.

The Greater Toronto Airport Authority (GTAA), which operates Pearson, said in a statement sent to Global News that the move is part of a series of measures for the March holiday and summer travel seasons. .

“These include strict limits on the number of commercial flights that can arrive or depart at any given time, along with restrictions on business/general air flights,” the spokesperson said in a statement.

“In addition, measures have been applied to limit the number of passengers who can arrive or depart internationally from the United States through each terminal within a specific time period,” the statement said.

It is not yet clear what the cap will be and how it will affect individual airlines and passengers, including those with booked tickets.

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The GTAA also said it has hired an outside company to conduct “health checks on the baggage system.” The checks, which include interviews and on-site evaluations, are expected to be completed by this spring.

The change comes after a difficult year for the airport with a series of delays, cancellations and baggage issues.

As flight delays and cancellations plagued the airport early in the summer, one former Air Canada executive told Global News that the Canadian government was in a “standstill” on the surge in travel demand. , the delay is getting worse.

“The root cause is very poor preparation,” he said. “There are government agencies that are totally unprepared for what everyone knows.”

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The problem was particularly acute in Toronto, according to data from tracking websites such as Flight Aware over the summer.

One week in July, Toronto Pearson confirmed that 44% of flights arrived and departed on time. This is up from his previous four-week average of 35%, and much better than the 20-25% seen in the early part. Of summer.

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A September study found that Pearson had one of the lowest customer satisfaction ratings in North America.

JD Power’s Airport Satisfaction Survey found Pearson ranked 16th out of 20 in the Mega Airport category, which includes airports serving more than 33 million passengers annually.

The ranking is based on a 1,000-point scale, with Pearson’s score of 755, down 25 points from last year and 14 points below the average ranking for major airports.

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In the fall, airport records improved. For example, the Canadian Aviation Security Administration reports that from Oct. 10, 2022, in the week of Oct. 17, 89% of his passengers got through security within 15 minutes of him.

In November, Pearson announced a new program, YYZ Express. This will allow some passengers to reserve security slots in advance.

— Using files from The Canadian Press

© 2023 Global News, a division of Corus Entertainment Inc.

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