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Guest Experience Narrows Sentiment Gap Among Hotels, Hostels and Vacation Rentals

In Brief: A new study finds that the gap in guest sentiment between hotels, hostels, and vacation rentals has narrowed, indicating that non-hotel accommodations are achieving comparable guest satisfaction levels and intensifying competition for traditional hotel operators. Study: Guest Experience Narrows Sentiment Gap Among Hotels, Hostels and Vacation Rentals – Image Credit Unsplash    Travelers with firsthand experience reported Joy Index scores within two points across hotels, hostels and vacation rentals.Hotels were the most prevalent accommodation type among U.S. travelers surveyed by the Brand Joy Lab, with 69% reporting a hotel stay during the past five years. Vacation rentals were used…

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