Jobs (Camrose): Box Office & Event Administration Assistant – Jeanne & Peter Lougheed Performing Arts Centre, Theater News

Are you looking to build a diverse portfolio in the performing arts? This role uniquely works with several departments and directly with our senior leadership team. Join a passionate team dedicated to bringing world-class culture to Camrose!

Job Information
Organization Name: Camrose Performing Arts Centre Management Council for the Jeanne & Peter Lougheed Performing Arts Centre
Title: Box office and Event Administration Assistant
Overall Supervisor: General Manager

Schedule:
Monday, Tuesday, Wednesday – 8:45 am – 4:45 pm
Thursdays – 9:00 am – 5:00 pm
Friday – Evenings as the primary Event Duty Supervisor when there are events, scheduled monthly

Organization Description:
The Camrose Performing Arts Centre Management Council is a not-for-profit arts organization that operates the Jeanne & Peter Lougheed Performing Arts Centre, located in Camrose, Alberta on the University of Alberta, Augustana Campus, approximately 80 km south of Edmonton.

The Lougheed Centre is a state-of-the-art facility that opened in the fall of 2014. It is home to 3 venues – the 584 seat Cargill Theatre, the Mayer Family Community Hall – a 124-seat cabaret space, and our outdoor plaza that seats 199.

The Lougheed Centre is a major arts presenter in the Central Alberta region, presenting approximately 45 events a season, including major concerts, theatre, dance, comedy, and contemporary circus. The facility also operates as a rental facility for touring productions/concerts and local rentals of approximately 300 additional event days a year. www.camroselive.ca

Job Description:
This position is a new role encompassing duties that supports the operations in three different areas. The ideal candidate will be a positive, self-motivated person who can work independently as well as good with the public. These three areas are:

Box office Attendant – Monday Through Wednesday
Daily reporting to the Box Office Supervisor, the Box office Attendant processes phone and in-person ticket sales for events through the Theatre’s box office system.

Primary duties and responsibilities include but not limited to:
i. Answers incoming box office calls for ticket orders and general inquiries
ii. Processing phone and in-person ticket sales and exchanges
iii. Checks phone messages and emails
iv. Use specialized event and ticketing software: Showpass, Yesplan, Theatre Manager
v. Creates new patron accounts and collects accurate data
vi. Responsible for the box office closing till count and deposit
vii. Assists in problem solving concerns
viii. Providing excellent customer service and knowledge of events
ix. Preparing and balance cash floats for other front of house departments
x. Enter volunteer hours
xi. Other clerical duties as assigned

Event Administration Support Assistant – Thursday
Reporting to the General Manager, the duties encompass administration support for the Theatre’s presentation and rental events. This is a new job aspect that will evolve with the successful candidate.

Primary duties and responsibilities include but not limited to:
i. Using a template, draft and track artist contracts to be reviewed by the General Manager
ii. Using a template, draft and track rental contracts through assisting the Events Coordinator.
iii. Track artist and rental deposits
iv. Updating event budget spreadsheets
v. Drafting event settlements
vi. Other administration duties as assigned

Event Duty Supervisor – Primary for events happening on Friday evenings
Reporting to the Front of House manager, the Event Duty Supervisor oversees the Front of House operations at Lougheed Centre during an event at the facility. This involves supervision of FOH volunteers, concession/bar and box office staff, and liaising with theatre user groups, theatre technicians and stage management during an event. The Event Duty Supervisor will be also be responsible for the cash handling, reconciliation and deposit at the end of every event for bar and merchandise sales.

Primary duties and responsibilities include but not limited to:
i. The Event Duty Supervisor will be the key Front of House contact person for the patrons of the theatre and the external individuals and organizations.
ii. Leads volunteer duty and safety meeting preshow, ensuring theatre policy and procedures for emergencies and audience control are upheld to ensure the comfort and safety of patrons
iii. Supervises and coordinates Front of House Volunteers during an event
iv. Supervises bar staff and activity, ensuring bar operation during an event is going smoothly, and that all bartender duties are completed after the bar reconciliation is complete.
v. Distribute Front of House Bar and Merchandise floats upon staff and volunteer arrival
vi. If needed, assists the box office attendant on shift in the processing of in-person ticket sales
vii. Mediates customer complaints and resolves problems quickly
viii. Calculates and compiles reconciliations of cash deposits and floats at end of shift
ix. Processes all related event paperwork

Physical Demands
• Able to lift 30 lbs.
• Long periods of standing

Working Conditions and Environment
• Performing Arts Venue
• Administration work
• Evenings work 1 day a week

Qualifications:
• Diploma/Degree in the arts, humanities or business with a preference to the performing arts
• General computer skills including experience with Word and Excel required
• Experience with box office and event experience and asset
• Strong problem-solving abilities
• Cash handling and customer service experience an asset
• Proficiency with Adobe Acrobat an asset

Assets:
• ProServe Certification
• First aid training
• Familiarity with activities and functions of a performing arts venue
• Valid drivers license

Terms:
• 28 hours a week plus any event shift on Fridays
• Hourly compensation: Banded as Event Duty Supervisor, starting at $18.81 per hour, and increasing to $19.67 after 3 months probationary period.
o Internal candidate would maintain rate seniority
• Comprehensive benefits package including heath and dental – beginning after 3-month probationary period.
• 2 weeks equivalent vacation time annually
• Target start date: May 25, 2026

How to Apply:
• Please email resume and cover letter electronically only to [email protected]
• Closing Date: April 26, 2026

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.