Amazon.com is up and down, with login errors and prices not loading

If you’re having issues shopping on Amazon or loading your playlists on Amazon Music, you’re not alone. Downdetector is showing a sizable spike in people reporting issues with checkout, search, and logging in. The problem seems to be affecting both the site and the mobile apps.

Several Verge staffers have experienced issues themselves. Clicking through to many products produces a “sorry, something went wrong” error, and even pages that do load are not showing pricing. Users have reported being repeatedly logged out of their accounts when trying to check out or load their cart. Even the parts of Amazon.com that are working seem to be loading slowly.

Amazon confirmed that some customers are experiencing issues in a post on X. Spokesperson Jennie Bryant echoed that post in a statement to The Verge, saying, “We’re sorry that some customers may be experiencing issues while shopping. We appreciate customers’ patience as we work to resolve the issue.”

The company has been dealing with AWS outages in Bahrain and the United Arab Emirates due to drone strikes by the Iranian military, but there has not been any word of more widespread outages in the US or elsewhere.

Updated March 5th: Added comment from Amazon.