Chromebooks train schoolkids to be loyal customers, internal Google document suggests

Internal documents revealed as part of a child safety lawsuit hint at Google’s plan to “onboard kids” into its ecosystem by investing in schools. In this November 2020 presentation, Google writes that getting kids into its ecosystem “leads to brand trust and loyalty over their lifetime,” as reported earlier by NBC News.

The heavily-redacted documents, which surfaced earlier this week, are linked to a massive lawsuit filed by several school districts, families, and state attorneys general, accusing Google, Meta, ByteDance, and Snap of creating “addictive and dangerous” products that have harmed young users’ mental health. (Snap settled earlier this week).

Google has spent over a decade investing in products built for education, while establishing Chromebooks as a classroom staple. The 2020 document also includes a study on how the laptop brands used in schools have an “influence on purchase patterns.”

Another slide in the presentation highlights a 2017 story from The New York Times, bolding a quote that says Google is part of a battle to “hook students as future customers.” This quote appears multiple times in the presentation: “If you get someone on your operating system early, then you get that loyalty early, and potentially for life.” The document also suggests that YouTube in schools could create a “pipeline of future users” and creators.

At the same time, other slides discuss some of the challenges associated with bringing YouTube to schools, including how the platform is “often blocked” and how “efforts to make YouTube safe for schools have yet to work.” The documents also acknowledge the potential impact of YouTube on mental health, with one 2024 presentation showing a slide that says “many regret time lost when they unintentionally ‘go down the rabbit hole,’” or that YouTube “‘distracted’ them from work or even getting to bed on time.”’

In an emailed statement to The Verge, Google spokesperson Jack Malon says the documents “mischaracterize” the company’s work. “YouTube does not market directly to schools and we have responded to meet the strong demand from educators for high-quality, curriculum-aligned content,” Malon says. “Administrators maintain full control over platform usage and YouTube requires schools to obtain parental consent before granting access to YouTube for students under 18.”

Jury selection for the social media addiction trial will start on January 27th, 2026.