-
Image Credit Smart Hotel Manager
Hotel replaces 600-page manuals with a mobile-first safety platform, driving compliance, cutting risk, and reducing costs
In an era when hotels are under pressure to deliver not only seamless guest experiences but also uncompromising safety standards, a Remington-managed resort in Tampa, Florida has adopted Live Safety by Smart Hotel Manager (SHM), a digital platform that replaces outdated, paper-heavy emergency binders with real-time, mobile-first preparedness.
The transition underscores a growing recognition across the industry: traditional compliance methods are no longer practical. Manuals are difficult to use in a crisis, often outdated, and leave managers with limited oversight. By contrast, Live Safety delivers instant access to emergency procedures, compliance tracking, and property-wide oversight — all from the devices staff already carry.
Unlike generic compliance systems, Live Safety is purpose-built for hospitality, offering:
-
On-demand audio guides in multiple languages for critical emergencies, including active shooter scenarios
-
Custom compliance plans for fire, OSHA, and water loss prevention
Real-time dashboards for group-wide visibility and reporting -
Mobile access to evacuation protocols, inspection checklists, and incident response
“Our old system meant flipping through a 600-page binder in an emergency, and no one could realistically use it under pressure,” said the hotel’s General Manager. “Now, every staff member has clear, step-by-step instructions in their pocket, and I can see readiness across the property in real time. That level of visibility changes everything.”
Smart Hotel Manager was founded by Vanessa G. Osbourne, an entrepreneur with a background in high-risk industries such as oil and gas, where strict safety standards are non-negotiable. Drawing on that experience, she designed Live Safety not just to digitize paperwork but to give frontline hotel staff actionable tools—ensuring consistency, accountability, and compliance in every situation.
“Hotels cannot afford for compliance to be static or inaccessible,” said Osbourne, Founder and CEO of Smart Hotel Manager. “Live Safety integrates safety into daily operations. It reduces risk, streamlines audits, and lowers costs while proving to guests and regulators that the property takes protection seriously.”
By adopting SHM, the resort is among the first in the industry to modernize safety practices in line with rising guest expectations and regulatory demands. The decision signals a clear competitive advantage—proactively meeting compliance requirements while reinforcing that guest and staff well-being come first.
Learn more at smartemergencysolutions.com.
About Smart Hotel Manager
Smart Hotel Manager is transforming hospitality safety through purpose-built technology that digitizes emergency preparedness, compliance, and staff safety protocols. Founded by award-winning engineer and safety innovator Vanessa Osbourne, the company bridges the critical gap between outdated safety practices and modern hospitality operations. Our flagship product, the Live Safety app, streamlines end-to-end emergency management, empowering staff with real-time guidance and creating safer, more efficient hotel environments. Learn more at smartemergencysolutions.com
