Hapi Launches Folio Finder to Simplify Access to Guest Folios Across Properties and PMSs

Hotels and hospitality technology providers can now search and retrieve guest folios and invoices on demand through a simple, standard API

Hapi, hospitality’s data connectivity partner that removes integration barriers and enables real-time collaboration between hotels and technology brands, today introduced Folio Finder, a new product that enables hotel brands and hospitality technology providers to instantly search and retrieve guest folios and invoice details across properties and compatible PMSs through a simple, standard API.

As hotel portfolios expand and technology stacks grow more complex, billing data is often distributed across systems and properties. Even when information exists, retrieving the correct folio can take time, slowing guest support, creating internal handoffs, and introducing risk when billing data is shared with other systems and teams. Hapi’s Folio Finder addresses this challenge by making guest folios and invoices searchable through a standard API. Teams can easily retrieve the most current billing records in real time, without the need to move between systems or build solution-specific integrations. 

“Guest billing data has traditionally been fragmented and hard to access at scale,” said Jeff Bzdawka, Hapi CEO. “When enterprise teams can’t quickly find the right folio or invoice, billing questions turn into delays that frustrate guests and slow down staff. Folio Finder gives hotel brands and technology providers a reliable way to find the right billing data in seconds, without navigating multiple systems or guessing where information lives, reducing delays for guests and removing unnecessary work for teams.”

Folio Finder is part of the Hapi Finders product family, which enables hotels and technology providers to search and retrieve critical guest, reservation, and transaction data through a standard API. Folio Finder supports the search, retrieval, and storage of guest folios and invoices, giving teams consistent access and visibility into guest spend details. The product is purpose-built for multi-PMS environments and supports use cases across guest services, finance, and hospitality technology systems.

Like other Hapi Finders, Folio Finder runs on an API-first, cloud-native foundation so organizations can connect once and access billing data consistently across properties without adding new system complexity. This helps reduce operational friction and enables teams to respond to guest inquiries more quickly and efficiently. 

For more information on Hapi’s Folio Finder, visit https://www.stayhapi.com/products/hapi-finders.

About Hapi 

Hapi is hospitality’s connectivity partner, dedicated to simplifying the complex hospitality technology landscape by connecting hoteliers and solution providers at scale. Hapi removes long-standing data barriers, enabling hotels, hotel companies, and technology providers to access and utilize data in real-time. This empowers the creation of unique, personalized guest experiences that drive business success. Hapi serves over 15,000 hotels globally, including major brands like IHG Hotels & Resorts, Wyndham Hotels & Resorts, Sonesta Hotels, Rosewood Hotels, and Starwood Hotels and Resorts. Visit us at stayhapi.com to learn more about how Hapi transforms hotel data into real experiences.