In Brief: Hostelling International USA has chosen Cloudbeds as their technology partner, aiming to streamline and modernize their hostel operations across the country.
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Hostelling International USA Selects Cloudbeds to Transform Hostel Operations Nationwide – Image Credit Cloudbeds
Hostelling International USA (HI USA), the largest hostel network in the US, has selected Cloudbeds, hospitality’s only intelligent growth engine, to modernize hotel management operations across its properties. The move supports HI USA’s efforts to streamline workflows, improve operational visibility, and create more meaningful guest experiences aligned with its mission to foster cultural understanding through travel.
HI USA hosts more than 600,000 overnight stays annually across a portfolio of unique properties, ranging from historic urban buildings to converted landmarks. As part of its digital transformation, the organization sought a modern, cloud-native platform with enterprise-level capabilities to support the operational complexity of hostel properties while improving efficiency for frontline teams and ensuring consistency across its network.
Cloudbeds provides a unified platform that connects property management, distribution, revenue, and guest experience in a single system. Its intuitive design and modern architecture enable HI USA to accelerate onboarding, elevate and streamline the guest journey, and increase agility. The transition also reduces reliance on IT-heavy workflows required by legacy systems, enabling property teams to manage day-to-day operations more independently.
“Hostels are where Cloudbeds began, and HI USA represents exactly why,” said Adam Harris, CEO of Cloudbeds. “From day one, we were building for operators who understood that hospitality is about something bigger than a transaction. HI USA has proven that for 80 years. Today, we bring the full weight of our platform to their work — so their teams can spend less time in the system and more time on the human side of hospitality that defines who they are.”
“Technology plays a critical role in how we bring our mission to life,” said Sam Hussain, Vice President, Head of IT at Hostelling International USA. “By simplifying operations and reducing administrative work, we can empower our teams to focus on what matters most — creating meaningful connections between people and places. This transition allows us to better support our staff, enhance the guest experience, and deliver on our purpose of fostering cultural understanding through travel.”
With Cloudbeds, HI USA is positioned to improve operational consistency while reducing administrative burden, allowing staff to focus more on meaningful guest interactions and the mission-driven experiences that define the hostel model. The platform’s modern, cloud-based hostel software infrastructure also gives HI USA the flexibility to evolve its operations and adapt to future needs.
As HI USA continues to evolve its operations, the adoption of Cloudbeds reflects a broader shift toward flexible, cloud-based technology that supports both efficiency and purpose-driven hospitality. By unifying systems and simplifying workflows, the organization is better equipped to scale its impact while maintaining the social, cultural, and educational experiences that define the hostel model.
About Cloudbeds
Cloudbeds is the industry’s only intelligent hotel management system — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2026), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024).
About Hostelling International USA
Hostelling International USA (HI USA) is a nonprofit, member organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world. HI USA promotes a dynamic community of global citizens who have the wisdom and humanity to actively make the world a better place. As the nation’s leading hostel brand, HI USA hosts more than 600,000 overnight stays each year, with guests from more than 100 countries. For over 90 years, HI USA has provided a network of affordable hostels in converted mansions, reinvented lighthouses, and historic urban buildings across the country. HI USA was named best hostel chain in the US in the 2023 HOSCARS, awarded by Hostelworld Group. Visit hiusa.org for more information. HI USA is part of Hostelling International (HI), a collection of hostels in nearly 90 countries, whose roots stretch back to the beginning of the hostelling movement more than 100 years ago. The HI brand is a seal of approval recognized around the world.
