How Your Hotel Can Overcome Hotel Staff Shortages with Modern Technology

Feeling the strain of operating with a leaner team? You’re not alone. As of early 2025, nearly two-thirds of hotels surveyed by the American Hotel & Lodging Association (AHLA) indicated they were experiencing labor shortages. While the situation has seen some improvement compared to a year ago, staffing remains a significant challenge for a large portion of the hotel industry, impacting operations and the ability to meet guest demand.

Comprehensive hotel management solutions, like Tripleseat for Hotels, have been a game-changer for the hospitality industry. A robust suite of features is designed to automate and streamline various aspects of hotel, sales, and event management, effectively “filling” roles traditionally handled by additional staff members. By automating routine administrative tasks that might typically require a dedicated coordinator (like generating reports or initial client outreach) or streamlining event detailing that might fall to multiple staff, technology allows your current team members to absorb these responsibilities more efficiently, essentially expanding their capacity.

The Hidden Cost of Understaffing in Hotels

Labor shortages impact more than just your ability to fill shifts. They affect nearly every area of hotel operations, including:

• Longer response times to guest requests and inquiries
• Increased likelihood of human error in event planning or billing
• Lower employee morale due to overloaded teams
• Missed revenue opportunities when staff can’t follow up on leads or upsell services

Maintaining exceptional service with fewer hands on deck requires a shift in your work style, and that’s where modern hotel management technology comes into play.

Boost Efficiency and Guest Focus Through Smart Automation

One of the most important benefits of modern technology is automation. Imagine automating follow-up emails for event inquiries, sending out BEOs (Banquet Event Orders) automatically once details are confirmed, or scheduling task reminders for room setups. These automated processes, handled by solutions like Tripleseat for Hotels, significantly reduce manual workload, allowing your existing team to dedicate more time to direct guest interaction and satisfaction.

Solutions like Tripleseat for Hotels are designed to free up valuable team bandwidth by automating tasks such as:

• Sending follow-up emails after an event inquiry
• Generating BEOs (Banquet Event Orders) as soon as event details are finalized
• Creating task reminders for setups, breakdowns, and AV checks
• Assigning to-do items automatically to the right team members

Instead of relying on a coordinator to manage every detail manually, automation ensures nothing gets missed, and your team can focus on delivering memorable guest experiences.

Pro Tip: Use automation to build a consistent guest journey. For example, templatize a thank-you email and queue up reminders after check-out or an upsell offer for in-room amenities after a booking is confirmed.

Centralize Your Operations: How Integrated Data Prevents Oversights

Another significant benefit of modern technology is data and operations centralization. Instead of sifting through disparate spreadsheets, email chains, and notes for event specifics or guest preferences, Tripleseat for Hotels provides a unified dashboard. This means a sales manager can instantly see all communications and requirements for an upcoming conference, or the front desk can quickly access a VIP’s event-related needs, ensuring seamless service without information falling through the cracks.

With a centralized system like Tripleseat for Hotels, all your event, group, and guest data lives in one place. Everyone from the sales manager to the front desk can view:

• Real-time event updates
• Client communication history
• Guest preferences and VIP notes
• Contracted room blocks and catering menus

This shared visibility prevents costly oversights and ensures every guest touchpoint feels seamless and well-coordinated.

Enhance Team Synergy with Seamless Communication Tools

Modern technology also revolutionizes how teams collaborate and communicate within hotels. Without coordinators or administrators to facilitate information sharing across departments, it can lead to communication breakdowns such as missed guest requests, conflicting event information, or duplicated efforts. However, platforms like Tripleseat for Hotels bridge this gap by allowing all relevant team members to access important information about guests, events, menus, etc. This seamless flow of information ensures everyone is on the same page, enhancing team efficiency and reducing the chances of errors.

Technology can help bridge those gaps. Tripleseat for Hotels includes built-in communication tools that make it easy for every department to stay in sync. Everyone working an event—sales, F&B, banquet staff, and front desk—can see the same details and updates in real time. This ensures:

• Smoother collaboration across departments
• Fewer last-minute surprises
• Higher staff confidence and accountability

Quick Win: Set up automated notifications for key milestones like deposit due dates or last call for guest count changes to keep all stakeholders informed.

Doing More With Less Isn’t Just a Slogan—It’s a Strategy

While the staffing challenges facing the hotel industry are real, they’ve also prompted many properties to rethink their operations. Rather than simply trying to stretch existing staff thinner, innovative hotels are investing in technology that allows their teams to operate smarter.

By combining automation, centralization, and team-wide visibility, tools like Tripleseat for Hotels empower your staff to perform at their best—without needing to expand your payroll.

Ready to Take Control of Your Operations?

Staffing shortages don’t have to compromise your guest experience. With the right technology in place, you can streamline operations, boost efficiency, and deliver exceptional service—no matter how lean your team is.

Explore how Tripleseat for Hotels can help you thrive in 2025 and beyond. Contact us today and see what’s possible when your tools work as hard as your team does.

Heather Apse

As a content writer for Tripleseat, Heather channels her industry expertise into crafting insightful, actionable resources for hospitality professionals. Her background in hospitality includes hands-on experience as a hostess, busser, and waitress during her college years and she holds a deep appreciation for the nuances of restaurant and venue event operations. When she’s not immersed in research or writing, Heather is adventuring outdoors with her three energetic sons and their lively, larger-than-life dog. Connect with Heather on LinkedIn.