Lighthouse and HotelSpeaker Close the Guest Experience Circle

From AI Pricing & Distribution to Humanized Guest Response & review analytics

Lighthouse, the leading AI pricing, distribution and operations platform, and HotelSpeaker, the humanized AI service for guest communication and review management, are joining forces to offer a complete A-to-Z solution for independent hoteliers.

Together, the two companies will close the loop between optimal booking generation and management, and authentic guest engagement. This will create a seamless bridge from booking to review; driving both profitability and loyalty for hotels.

The collaboration gives independent hotels access to both solutions at a preferential combined rate.

• Lighthouse boosts revenue for users by 19% and saves 10 hours a month. The platform delivers these results through intelligent pricing, distribution and operations automation based on leading data and trusted AI.

• HotelSpeaker delivers fully personalized, multilingual review and survey responses through a powerful blend of AI Personas and expert human writers. Seamlessly integrated with all platforms, HotelSpeaker helps hotels boost bookings by up to 24% and improve team efficiency 2.5×, while maintaining a consistent brand voice everywhere guests interact.

“In the era of AI, travelers crave authenticity. Our humanized AI helps hotels respond personally at scale – transforming review responses into micro-marketing messages with clear impact on future bookings,” says Jan Heuninck, CEO of HotelSpeaker.

“Every day, we see hoteliers repeating manual tasks – adjusting prices, opening or closing channels, and often with a lack of time, data, or expertise. Our platform optimizes your strategy.Think better bookings, less admin and stronger results by year-end. That’s our promise,” adds Vincent Goemaere, SVP Independent Hotels at Lighthouse

Independent hotels can now combine Lighthouse’s smart commercial engine with HotelSpeaker’s guest-communication platform to get more of the right guests through the door, and turn each and every one into a loyal ambassador.

About HotelSpeaker
HotelSpeaker helps hotels grow revenue by transforming how they manage and respond to guest reviews and surveys. Through a blend of dedicated AI Personas and human writers, it delivers fully personalized, multilingual responses across all platforms – increasing bookings by up to 24% while improving team efficiency 2.5×.
Learn more about HotelSpeaker

About Lighthouse
Lighthouse is the leading commercial platform for the hospitality industry, trusted by 80,000 hotels in 185 countries. Its AI pricing, distribution and operations maximize revenue and minimize effort, helping hoteliers to focus on their guests. Our independent hotels average a 50x return on investment, and 98% rate our service as great.
Learn more about Lighthouse

Contact data 

HotelSpeaker 
Rue de la Boétie 128
75008 Paris | France
Isabelle Massagé | [email protected]

Lighthouse
Suite 8, Third Floor
207 Regent StreetW1B 3HH London | UK
[email protected]