Maestro PMS All-In-One Solution Provider Unveils 2025 Tech Roadmap Featuring API Interface Expansion, Embedded Payment Processing Enhancements and More

Industry leading property-management system continues to innovate its solutions by overhauling its user experience, expanding access to embedded payment processing, enhancing its sales and catering module, developing integration to Booking.com and more

Following a banner year for hotel technology investments,  Maestro PMS, the leader in All-In-One cloud hosted, private cloud and on-premises property-management systems for independent hotels and luxury resorts, unveiled its development roadmap for 2025, replete with features, integrations and capabilities the industry has been requesting. New additions to Maestro’s software roadmap include enhancements requested by hotel customers, interface updates to overhaul how hotels use Maestro’s groundbreaking property-management system and unique innovations. As a result, these investments will empower Maestro PMS users with the most flexible, impactful PMS available to independent hoteliers today.

“Hoteliers have not been shy about asking for technology innovations, and Maestro has been hard at work—not just listening,” said Warren Dehan, President of Maestro PMS. “From payment processing to document management and refreshed interfaces, we are updating Maestro PMS to ensure our hotel partners are prepared to operate in today’s changing environment. Thanks to our experienced operations team and close relationships with hoteliers, we are uniquely positioned to help support independent operators with a strong foundation backed by our AI-powered booking engine and chat concierge. Our features are only growing more expansive every day.”

Embedded Payments Branch Out

After successfully rolling out its digital embedded payment capabilities to the U.S. market in 2024, Maestro PMS is continuing to roll out its seamless payment experience to Canada this year. This technology helps preserve your brand’s identity throughout the payment-processing experience, reduces instances of chargebacks or fraud, and simplifies everything for hoteliers and guests. Independent hotels adopting a unified payment-processing strategy can access these features unencumbered by the front desk and help operators and customers comply with all payment-processing requirements.

Maestro has also listened to user feedback to further bolster its payment processing features. The company has made further updates to its widely adopted payment processing system’s user interface since its debut, and these innovations will all be present during its continued USA and Canada rollout this year. Today’s hotel partners will benefit from a streamlined guest payment portal supported by a fully integrated payment platform.

“Payment processing has become an important feature in the hotel PMS thanks to its wide-reaching connections to other hotel technologies and departments,” Dehan said. “Through an embedded payments strategy, hotels can retain invaluable payment data while keeping everything else secure. These strategies are necessary for building a stronger base of clean data hoteliers can work with to improve operations and profitability over time.”

Listening and Learning

Much of Maestro’s 2025 development roadmap was developed based on discussions and feedback from hotel partners. Thanks to this feedback, Maestro plans to adjust its internal client document management processes, which are integrated directly into its PMS. Feedback has also led to expanding features and functions, such as automated deposit requests and enhancing responses to no-shows and cancellations.

Later this year, Maestro also plans to continue enhancing its sales and catering dashboard to help customers remain efficient and profitable. Hoteliers can look forward to updated module management capabilities for this and other departments, such as spas and owner management, to widen the breadth and depth of operator control over each of their properties.

“Maestro has spent a great deal of time and effort advancing its lauded sales and catering modules, which have been wildly successful for hoteliers, but it is time to revisit those features with new enhancements,” Dehan said. “Our hotel clients have provided invaluable feedback to continue advancing these capabilities. They are looking for expanded functionality, and their suggestions are significant enough to warrant further investment in our sales and catering capabilities to remain competitive and innovative.”

Integrations

Maestro is also continuing to expand its base of integrations and partnerships in 2025, starting with direct integration with Booking.com. This integration is highly desired by hoteliers, allowing them to avoid working with third-party channel managers by directly connecting with Booking.com.

“Hoteliers have been asking for integration with Booking.com for years, and we are excited to make it a reality in 2025,” Dehan said. “This level of integration will set a new bar for independent hoteliers and create a more level playing field for operators working with third-party online travel agencies. These capabilities are a long time coming for hoteliers, and we are honored to play a part in delivering them.”

Enhancement details will be discussed at Maestro’s Accelerate User Conference, to be held September 22-25 in Toronto. Gold sponsors of the annual conference include integration partners Silverware (point of sale), PurpleCloud Technologies (team and service optimization), and Fetch (guest messaging and engagement). Maestro PMS users can register for the event by clicking here.

About Maestro   

Maestro is the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s embedded payments system offers a PCI-compliant and EMV-ready enterprise system with 20+ integrated modules on a single database. This includes mobile and contact-free apps designed to enhance profitability, encourage direct bookings, centralize operations, and empower operators to engage guests in a personalized and secure manner. Maestro’s Support Service further enhances the experience, providing unmatched 24/7 North American-based live support and education services.