In Brief: The Caribbean Tourism Organization (CTO) has announced a change in its leadership structure with Norris Clement taking on the role of Deputy Director.
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Norris Clement – Image Credit CTO
The Caribbean Tourism Organization (CTO) has appointed Norris Clement as Deputy Director of Professional Services. Clement, a national of Trinidad and Tobago, brings more than 30 years of leadership experience in tourism and human resource development.
Clement has held senior leadership roles in both the public and private sectors. He previously led the Service, Training, Attitude, Respect (STAR) Unit at Trinidad Tourism Development Company, where he oversaw initiatives to strengthen service delivery standards in the tourism sector. He also served as Manager of Customer Service and Training at ANSA Rentals, a division of the ANSA McAL Group, where he directed training and service excellence programs.
Most recently, Clement served as project manager for the CTO Tourism Human Capital Development Project 2025, funded by the Caribbean Development Bank. In that role, he provided strategic and operational leadership, including coordination of consultants, stakeholder engagement, and program execution.
In his new position, Clement will lead the advancement of CTO’s regional people development pillar in the Reimagine Plan, focusing on tourism education and training, workforce development, quality assurance, service excellence, and professional advancement initiatives across member countries.
The appointment reinforces the CTO’s commitment to strengthening human capital and supporting a competitive, resilient tourism sector across the Caribbean.
