The New Wave of Intuitive Technology

A recent article by JLL examines the impact and potential of hidden technology in workplaces and real estate development in general.

‘Shy tech’ or hidden technology, which ranges from smart whiteboards in meeting rooms to facial expression recognition in retail environments, is increasingly becoming an integral part of modern workplaces and public spaces. These subtle technologies are designed to blend into the environment and enhance the user experience without requiring new skills or conscious interaction.

Smart whiteboards, for instance, can digitize notes, making them easily searchable and capable of translating languages in real time. Facial recognition technology can gauge customer satisfaction in a retail setting without needing manual feedback, promising potential applications in office environments.

Workplace experiences can also be enhanced by using sensors coupled with machine learning. These technologies adapt to individual habits, creating customized environments for each employee. As employees enter the office, lights can adjust to their preferred settings, the workplace temperature can change based on their comfort patterns, and the coffee machine can prepare their favorite blend at their usual break time. Meeting rooms can also be booked automatically, reflecting the team’s frequent collaboration times.

However, integrating shy tech into buildings does pose several challenges. It’s more difficult to install new technologies into existing structures compared to new constructions. The pace of real estate development often doesn’t align with the rapid advancements of technology, which can complicate planning and upgrading. Organizations, therefore, need to develop a robust decision-making system that can continuously absorb new information and align technology choices with desired outcomes.

Another challenge is balancing long-term structural planning and rapidly evolving digital integration. Success hinges on early decision-making and clear objectives to avoid implementing technology without a purpose.

Furthermore, using sensors and other data-gathering technologies can be seen as intrusive. Clear communication about how the collected data will be used is crucial when implementing such technology.

To implement shy tech effectively, it is essential to design spaces with people in mind, considering how everything inside works together. One successful approach has been seen in UK rail projects where tech experts and inclusive design specialists have collaborated to create smart guidance systems for visually impaired passengers.

Visit JLL for more details.