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In Brief: Navan announced plans to launch a direct connection with Hilton’s Central Reservation System, enabling real-time booking and content integration for corporate hotel travel.
Navan plans to introduce a direct connection with Hilton’s Central Reservation System (CRS) and content services, becoming the first travel management company (TMC) to integrate directly with Hilton’s CRS. This integration will provide real-time shopping, booking, and access to hotel content for corporate customers.
The co-created integration combines Hilton’s distribution framework with Navan’s travel technology and booking platform. The partnership is designed to modernize the corporate hotel booking experience by delivering direct connectivity to support how corporate customers book, manage, and experience travel.
The integration uses Hilton-developed application programming interfaces (APIs). The Booking API will give Navan direct, real-time access to Hilton’s CRS for availability, rates, and booking. The Content API will deliver property and room content directly from Hilton, with Navan as the first TMC to operationalize this capability within a booking experience.
The partnership is intended to offer several benefits for Navan customers, including increased access to Hilton’s portfolio, direct delivery of Hilton content for joint corporate customers, and more consistent virtual payment acceptance across Hilton’s global portfolio. The partnership also establishes a platform for potential future enhancements, such as automation and post-booking integrations.
Navan’s marketplace will display Hilton content sourced directly for joint corporate customers, designed to improve traveler confidence and reduce discrepancies in hotel information. The integration is also intended to reduce friction for travelers and travel managers by enabling more consistent virtual payment acceptance.
The partnership is positioned as an evolution in hotel distribution, moving beyond legacy models to provide direct connectivity between a TMC and a hotel company’s central reservation system. The integration enables real-time shopping, booking, and access to hotel content and is designed to support corporate customers’ needs in booking and managing travel.
No specific timeline for the launch of the direct connection was provided.
