Before the Cape Cod Getaway Begins, Ocean Edge Makes the First Conversation Count

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call Center™, to personalize the hotel reservation experience from the first guest call

There is no single way to experience Ocean Edge Resort & Golf Club. Set across 429 acres in historic Brewster, the celebrated Cape Cod destination offers a remarkable collection of accommodations and experiences—from the historic Mansion and spacious villas to private beach access, championship golf, wellness, recreation and distinctive dining.

That breadth is central to Ocean Edge’s appeal. A family imagining a classic Cape Cod vacation may be looking for something entirely different from a couple escaping for a wellness weekend, avid golfers planning their next getaway, or travelers eager to explore the Cape by bicycle.

At an award-winning resort with so much to discover, hospitality begins long before arrival. The reservation conversation is an opportunity to listen to what a future guest is imagining, guide them through the resort’s many experiences and help shape a stay around the moments, interests and connections that matter most to them.

Ocean Edge and Travel Outlook, The Premier Hotel Call Center™, have been cultivating that approach together for the past two years. What began with Travel Outlook supporting overflow reservation calls has grown alongside the relationship, with Travel Outlook now providing reservation call support across the resort.

Travel Outlook’s hotel reservation specialists learn and honor the individual brand of the hotels and resorts they represent, immersing themselves in what makes each property distinctive so conversations feel personal rather than transactional. That philosophy is reinforced through Travel Outlook’s longstanding relationships with Forbes Travel Guide and Kennedy Training Network (KTN), bringing the principles of luxury hospitality and conversational reservations into the way its specialists engage with future guests. Travel Outlook’s commitment to that approach has included customized training, ongoing mystery-shop evaluation and, in 2026, its 15th consecutive year of KTN certification.

For a destination as richly layered as Ocean Edge, that approach helps transform a reservation call into something more meaningful: the beginning of the guest’s journey to Cape Cod.

“From the moment a guest begins thinking about a stay at Ocean Edge, we want them to feel the warmth and sense of discovery that define our resort,” said Kyung Lee, General Manager. “There are so many ways to experience Ocean Edge, and the best stay begins with understanding what matters to each individual guest. Travel Outlook has spent the past two years getting to know our resort and our approach to hospitality, and we’re excited to build on that relationship as they take on an expanded role in welcoming our future guests.”

Part of what makes Ocean Edge so compelling is the freedom to experience Cape Cod on entirely different terms. Guests drawn to the storied elegance of The Mansion are staying at a AAA Four-Diamond property that is a member of both Small Luxury Hotels of the World and Historic Hotels of America. Others may prefer the privacy and space of the premier Bay Pines Collection villas, which are positioned just steps from Ocean Edge’s private Bay Pines Beach, or The Villages, where one-, two- and three-bedroom villas invite longer stays and a more residential rhythm. Just down the road in downtown Brewster, the adults-only Charm on Main offers a more intimate yet elevated escape while extending access to the experiences of Ocean Edge.

And the resort is meant to be explored. Days might unfold along its Bayside beach and the iconic Brewster Flats, on Cape Cod’s only Nicklaus Design golf course (reserved exclusively for resort guests and members), or on the Cape Cod Rail Trail; through tennis, pickleball and kayaking; at a wellness experience in the infrared retreat room; over memorable meals; or in the restorative setting of the year-round Beach House Spa. It is this remarkable breadth that allows Ocean Edge to become something different for each guest—a family tradition, a romantic retreat, an unforgettable golf weekend, a wellness escape or simply a beautiful place to rediscover Cape Cod.

That ability to create distinctly personal stays continues to earn Ocean Edge national acclaim. In the 2026 USA TODAY 10Best Readers’ Choice Awards, Ocean Edge was named the #8 Best Destination Resort in the United States, while The Beach House Spa ranked #6 among the nation’s Best Hotel Spas. Both The Mansion and The Villages were also recognized among the Top 20 Resorts in New England in Condé Nast Traveler’s 2025 Readers’ Choice Awards.

For Travel Outlook President John Smallwood, representing a resort of Ocean Edge’s caliber means knowing its story well enough to help a future guest begin imagining their own.

“Ocean Edge gives its guests something increasingly rare—the freedom to create a Cape Cod stay that is truly their own,” said Smallwood. “Our reservation specialists have the privilege of bringing those possibilities to life on the phone. We want every caller to have an expert guide who listens, discovers the story behind their trip, and knows Ocean Edge well enough to help them find the stay that fits that story. After two years of learning this extraordinary resort and earning its trust, we’re incredibly proud to become an even greater part of that guest journey.”

The expanded relationship comes at one of Cape Cod’s most alluring times of year. September ushers in what locals call “Second Summer,” when warm ocean waters and lingering sunny days meet a quieter, more relaxed Cape. At Ocean Edge, it is an invitation to linger—perhaps with a morning bike ride, an afternoon on the golf course or along Cape Cod Bay, followed by wellness, dining and the unhurried pleasure of a coastal evening. As Second Summer gives way to fall retreats, crisp ocean air and changing foliage reveal yet another captivating way to experience Ocean Edge.

For guests, those possibilities may begin with a phone call. For Ocean Edge and Travel Outlook, the goal is to make that first conversation feel like the beginning of the stay itself.

About Ocean Edge Resort & Golf Club

Situated on the Massachusetts coast, Ocean Edge Resort spans 429 acres and features 362 rooms across three distinct settings: the historic AAA Four-Diamond Mansion, The Villages, which offer a collection of cozy one-, two-, and three-bedroom villas, and an adults-only boutique setting at The Charm. Amenities include a private beach, five pools, tennis and pickleball courts, multiple restaurants, wellness classes, kayaking, 26 miles of biking and hiking trails, seasonal oyster farm tours, the year-round Beach House Spa, and the Cape’s only Nicklaus Design golf course. A proud member of Historic Hotels of America and Small Luxury Hotels of the World, Ocean Edge welcomes families, couples, groups, and wedding parties. Visit www.oceanedge.com.

Ocean Edge Resort & Golf Club Media Contact

Brenna Goodsitt
Maverick Creative
[email protected]

About Travel Outlook the Premier Hotel Call Center™

Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for hotels. Travel Outlook utilizes industry-leading talent combined with hospitality-specific AI-powered technology (Annette, The Virtual Hotel Agent™) to enhance customers’ voice channels and increase conversion rates.

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook, the premier hotel call center™ is the leading voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotels and Resorts, Outrigger, KSL Resorts, Proper Hospitality Group, Atlantis, The Irvine Company, Sage Hospitality, Noble House Hotels, HEI Hotels, Pyramid Global, and many others. Travel Outlook’s team and approach increases sales conversion and helps to create more effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.
https://traveloutlook.com/

Media Contact:

Raul Vega
President
LEVEL 5 Hospitality, LLC
(954) 817-6371
[email protected]