Contactless check-in allows guests to complete registration online before arrival or use a kiosk, bypassing the front desk entirely. Post pandemic, self check-in has become increasingly popular and presents a variety of advantages for both guests and staff:
- Shorter Lobby Line – With a streamlined, user-friendly contactless check-in process, most guests can skip the lobby line and proceed directly to their rooms—and off on their adventures. Their first impression of your hotel won’t be a wait!
- Reduced Staff Workload – Because staff don’t have to deal personally with each routine check-in, they have time to focus on guests with more complicated issues and build deeper connections. They can resolve the noise complaint for room three and chat with that guest who wants a local restaurant recommendation.
This advantage is increasingly important as many hotels experience staff shortages. Automating repetitive tasks like check-in enables your property to function efficiently while mitigating staff burnout, thereby increasing retention.
- Easy Personalization – When sending check-in and pre-arrival communications, it’s easy to add personalized upsells, enhancing the stay experience and growing ancillary revenue. WebRezPro Property Management System’s customizable, automated email templates can be attached to specific rates and unit types, ensuring the right offer reaches the right person.
- Illness Prevention – Since the pandemic, guests are more cognizant of their health than ever, and contactless check-in prevents the spread of Covid and other illnesses. No guest wants to fly home with the flu…
- Plastic Elimination – Contactless check-in eliminates plastic key cards, showing your hotel’s commitment to sustainability.
How Contactless Check-in Works
Contactless check-in is made possible through your property management system and other integrated software.
WebRezPro’s guest agreement feature allows you to create digital registration cards that are automatically emailed to the guest so that they can provide necessary information such as ID and review the terms and conditions of their stay. Once completed, this agreement is automatically attached to the appropriate reservation.
WebRezPro includes a payment gateway integration so that guests can pay online (for website bookings and contactless check-in) or at your front desk. The system also integrates with keyless entry solutions such as Goki, RemoteLock, and many others so that guests can access their rooms via their smartphone with either a code or app. This way, they can forgo the front desk entirely.
Contactless check-in removes the need for guests to stop at the front desk when they arrive, streamlining operations and making it that much easier for them to begin enjoying their time with you. Providing this choice is fast becoming a must across the hospitality industry.
