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Emotional Intelligence in Management to Lead Sustainable Tourism

Emotional Intelligence in Management to Lead Sustainable Tourism – By Dr. Inès Blal and Dr. Juliane Völker – Image Credit Unsplash+    Tourism and hospitality are people‑intensive industries where every decision unfolds in close contact with communities, guests, employees, and partners. Success depends on the subtle, often invisible work of managing relationships, in other words, work shaped by emotions and expectations. Yet while these human dynamics sit at the heart of the sector, they remain surprisingly understudied and undervalued in mainstream management thinking. The Overlooked Emotional Work of Managing in Tourism and Hospitality Managing in tourism and hospitality means navigating a…

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