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Chick-fil-A takes a stand against fast-food drive-thru AI trend

article Chick Fil A logo and sign over restaurant, Manhattan, New York.  (Lindsey Nicholson/UCG/Universal Images Group via Getty Images / Getty Images) Chick-fil-A is turning down artificial intelligence in its drive-thru lanes, choosing human employee interaction over automated order takers as competitors embrace voice technology. What we know: Chick-fil-A CEO Andrew Cathy told CNBC that the company wants to keep human hospitality at the heart of its drive-thru experience.  The privately held chain generated nearly $23.9 billion in sales in 2025. “From our experience, we really want that hospitality to be human to human,” Cathy said. “We’re not going to…

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